Should You Talk to the Insurance Adjuster After a California Accident?

Your insurer and theirs are different conversations

Every auto policy contains a cooperation clause: you agreed to report accidents promptly and to cooperate in the investigation. That duty runs to your own insurer, and it matters most when you will need your own coverage — medical payments, collision, or uninsured and underinsured motorist benefits. Report the crash, describe it accurately, and provide the documents your policy requires.

The other driver’s insurer has no contract with you. Its adjuster may be courteous and may say the call is routine, but the company’s interest is to close the claim for as little as possible. Nothing in California law requires you to speak with that adjuster, give a recorded statement, sign anything, or accept an offer. You can provide the basic facts needed to open a claim and refer everything else to your lawyer.

What you actually have to do

Report the accident to the DMV on form SR-1 within 10 days if anyone was injured or killed or property damage exceeds $1,000 (Vehicle Code § 16000); this is required regardless of fault and regardless of whether police responded. Notify your own insurer within the time your policy sets. Get medical attention and keep the records. If police responded, obtain the report number. None of these steps involves the other driver’s adjuster.

What the adjuster is trying to get, and why

Four requests arrive early because they work:

• A recorded statement, taken while you are shaken and before a diagnosis, so that “I feel okay” and a guess about speed or distance can be quoted back months later.
• A blanket medical authorization, which opens your entire history to a search for anything that can be called pre-existing.
• A fast settlement with a full release, often before the first orthopedic appointment, which ends the claim no matter what the MRI later shows.
• Delay and silence once you are represented by no one, because time works against an unrepresented claimant with mounting bills.

What to say, and what to keep to yourself

If you speak to the other side at all, keep it to identification: your name and contact information, the date, time, and location of the collision, the vehicles involved, and your insurer. Decline to discuss how the crash happened, whose fault it was, or how you are feeling; the honest answer to the last question is that you are still being evaluated. Do not agree to a recorded statement, do not sign an authorization, and do not accept an offer on the phone. Put requests and responses in writing so there is a record of both.

The same discipline applies online. Adjusters and defense investigators review social media. A photograph from a weekend outing becomes an exhibit about your injuries whether or not it tells the full story.

The rules that bind the adjuster

California’s Fair Claims Settlement Practices Regulations (10 Cal. Code Regs. § 2695.1 and following) set minimum standards for every insurer handling a claim in the state. An insurer must respond to a claimant’s communications within 15 calendar days, must accept or deny a claim within 40 calendar days of receiving proof of claim, must not attempt to settle for an amount unreasonably low in light of the evidence, and must state in writing the bases for any denial. Insurance Code § 790.03(h) makes many of the same practices unfair business acts. Violations can be reported to the Department of Insurance, and a pattern of them is evidence in a bad-faith claim against your own insurer.

When to let a lawyer do the talking

Any injury beyond a scrape, any dispute about fault, any commercial, rideshare, or government vehicle, any request for a recorded statement, and any claim that will involve your own uninsured or underinsured motorist coverage. Once a lawyer is retained, the adjuster is required to deal with the lawyer, the calls to you stop, and the file is built on records rather than on a conversation from the day after the crash. A consultation costs nothing, and the fee, if the firm takes the case, comes only from a recovery.